SHIPPING & RETURNS

 

SHIPPING

US orders:

  • All orders first item is $4.50 and $2.00 for every additional item.

International Orders:

  • Shipping costs are calculated on weight and final destination, and do not include any duties or taxes that may incur from your country upon entry.  At this time we do not offer any free international shipping.

Tracking orders:

  • All orders, domestic and international, will be attached to a tracking number.  This tracking number will automatically be assigned to your order and emailed to you after payment.  
  • US orders are generally processed day of purchase, excluding nights and weekends, and will arrive within 2-7 days, depending on location. 
  • International shipping may take between 5-17 days depending on customs and destination.

 

For any questions on shipping, please email tindogrecords@gmail.com

 

RETURN POLICY

Tin Dog Records wants you to be completely satisfied with your purchased product.  In order to ensure that, we take returns on all apparel and accesory items purchased online through Tin Dog Records.  

How it works:

  • All returned merchandise MUST be received within 30 days of purchase.
  • Merchandise needs to be complete in original packaging, with tags and labels attached.  Clothing cannot show signs of being worn, and accesories cannot be used in any way prior to return.  Please include receipt, buyers name, or order number.
  • All items marked on “Closeout” or “SALE” are not eligible for return or exchange.
  • Buyer is responsible for all shipping costs associated with returning their order, and original shipping is not refunded.
  • Please pack all returns appropriately, as damaged items will not be accepted for a full refund.
  • If Item is damaged or defective upon arrival of purchase, please notify tindogrecords@gmail.com within 48hrs after delivery.  We will email you return instructions for those items.
  • If you would like to exchange the item, simply re-order the item you would like to exchange your order for.  This is the fastest way to receive your new gear.  You may chose to do this prior to your refund, or after your refund has been received. NOTE: Depending on your method of payment and credit card Company, refunds may take 2-7days after product is received and approved for return.
  • If the return is due to an error on our part, a full refund and all shipping costs will be credited to the buyer after we receive the returned product.
  • All returns must be mailed to the following address:

 

Tin Dog Records
Attention: Returns
312 State St. Ste. A
Beloit, WI 53511